Good questions make for better orders.
Find clear answers about decoration methods, artwork and proofs, timing, shipping and returns. If you need help with a specific project, our team can guide you through the options.
Orders & pricing
Products, decoration choices, quotes and whatโs included.
What does Amacor Printz decorate?+
Amacor Printz offers silk screen, embroidery, DTF, DTV, HTV, custom patches and hem tags. Depending on the item, you can order a product with decoration, send in your own products for decoration, or order ready-to-apply transfers.
How do I get started or request a quote?+
Browse the products and decoration options, or send us an enquiry for a custom project. Include the item or garment, quantity, decoration method if known, artwork and any deadline. Weโll help clarify the next step.
Is there a minimum order quantity?+
Minimums depend on the product and decoration method, so there isnโt one quantity that applies to every service. Include the quantity you need in your request and weโll confirm the available option for your project.
What affects the price of a custom order?+
Pricing depends on the product, quantity, decoration method and design specifications. Shipping and applicable taxes depend on the order and delivery location. The product page or quote will show the applicable pricing before you proceed.
Amacorโs published information says decoration setups are included and the first digital proof is free.
Can I provide my own garments or products?+
Yes. Amacor offers decoration services for customer-supplied products as well as products from its catalog. Tell us what youโre supplying and allow time for the items to reach the shop before production.
Please check styles, sizes and colours carefully. Amacorโs shipping policy says it does not verify those details unless that checking option is selected; inconsistencies can affect the order or timing.
Can I combine decoration methods or placements?+
Some products support multiple decoration methods and placements, while others have more limited options. Check the choices shown for your product, or contact us with the garment and design so we can advise what fits.
Do you offer transfers that I can apply myself?+
Yes. Ready-to-apply options let you send the artwork to Amacor for transfer production and shipping; you handle the application. The available transfer types and product details are shown in the Ready to Apply section.
Artwork & production
Proofs, timing and choosing the right finish for your design.
How do I choose the right decoration method?+
It depends on the garment, artwork and finish you want. Silk screen is often used for bold graphics and larger runs; embroidery adds stitched texture; DTF and DTV handle detailed transfer artwork; HTV is useful for cut-film graphics; patches and hem tags add a separate branded detail.
If youโre unsure, send your artwork, garment and quantity and ask the team to recommend an option.
What artwork should I send?+
Send the clearest version of your logo or design and include any placement, size or colour instructions you already know. If youโre not sure whether the file is ready, send what you have with your enquiry and ask the team to review it before production.
Will I see a proof before production?+
Yes. Amacorโs published order process includes a digital proof, and the first proof is free. Review the artwork, placement and details carefully, then approve it before production moves ahead.
How long does a custom decoration order take?+
Amacor currently publishes a 7โ10 business day window after proof approval. Timing can depend on confirmed artwork and when any customer-supplied products arrive. Shipping transit is additional. If your order is for an event, include the event date in your request and ask the team to confirm timing.
When should I send products that Iโm supplying?+
Send customer-supplied items early enough for them to arrive before production is scheduled. Amacorโs shipping information lists receipt of the order, artwork confirmation and inbound products among the steps needed to process a custom decoration order.
Can I change my order after I submit it?+
Contact Amacor as soon as possible. A change after an order is placed may affect the price or schedule, especially once artwork is approved or production has started. The team can confirm what is still possible for your order.
Shipping & delivery
Shipping costs, transit estimates, tracking and international orders.
How are shipping costs calculated?+
Shipping is calculated using the orderโs weight and dimensions and the delivery address. The carrier is selected based on the available rate. International shipping is quoted based on the shipment and destination.
How long does delivery take once my order ships?+
Amacorโs published shipping information lists typical Canadian transit estimates of 1โ5 business days for standard shipping and 1โ2 business days for express shipping after processing. These are estimates; the actual time depends on the carrier and destination. International transit varies.
Will I receive tracking information?+
Yes. Amacor says it sends a shipment confirmation and tracking number by email once the order ships.
Do you ship internationally?+
International shipping is available. Delivery time and cost vary by destination and carrier, so contact Amacor for a shipping quote. Customers are responsible for applicable customs duties, taxes and fees.
What if a parcel is lost, delayed or damaged in transit?+
Amacorโs published shipping policy recommends shipping insurance and says insurance must be requested on the purchase order. The policy states that Amacor is not responsible for parcels lost, damaged or delayed in transit when insurance was not requested. Contact the team promptly if there is a delivery issue.
The published policy notes that insured value must be over $100.
Changes & returns
What to do if something is wrong with a custom order.
Can I return a custom item if I change my mind or choose the wrong size?+
Custom products with personalized designs or text generally cannot be returned or exchanged for buyerโs remorse or sizing issues, unless there is a defect or an error on Amacorโs part. Review the product sizing information and proof carefully before approving the order.
What should I do if my order is defective, damaged or incorrect?+
Contact Amacor within 14 days of receiving the order. Include your order number, a description of the issue and clear photos. The published policy says Amacor will review the issue and work toward a resolution; it covers return shipping for errors such as defective, damaged or incorrect orders. Contact the team for return instructions before sending anything back.
If a refund is approved after the returned item is received and inspected, Amacor says it will apply the credit to the original payment method within 14 days.
How do I contact Amacor Printz?+
Use the contact page, email info@amacorprintz.com or call 514-277-9227. Published office hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. Eastern Time.
Still have a question?
Tell us what youโre planning, what you need decorated and when you need it. Weโll help you work out the right next step.